The Abbey at Eldridge Apartments Seeking Leasing Consultant

POSITION OF LEASING CONSULTANT
REPORTS TO: PROPERTY MANAGER OR LEASING DIRECTOR

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed.

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review closely these duties, skills and physical requirements and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.

JOB BRIEF:
The LEASING CONSULTANT is the property's sales representative whose primary duties are to greet prospects, to professionally present the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their property. The LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

DUTIES AND RESPONSIBILITIES
 Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
 Maintain professional standard of hygiene, appearance and dress.

Marketing/Leasing
 Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
 Inspect tour routes, models and show apartments daily to ensure cleanliness.
 Greet prospective residents, determine needs and preferences, and professionally present property and specific apartments while providing features and benefits.
 Open and close models at beginning and ending of each day including adjusting lights, blinds, radio and HVAC.
 Answer incoming phone calls prior to the third ring in a cheerful and professional manner and handle each call accordingly whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Property Manager, Property Manager or Leasing Director when appropriate.
 Maintain a minimum closing of 33%.
 Maintain awareness of local market conditions and trends. Contribute ideas to the Property Manager for marketing property and for improving resident satisfaction.
 Prepare, initiate and execute off-site marketing.
 Prepare move-in gift, if applicable, and place it in the apartment on the day of move-in.
 Walk the apartment with the resident at or before move-in and complete a move in inspection with the resident.
 Assist in resident retention program, resident appreciation days and special functions as requested.
 Prepare and type lease renewals.

Administrative
 Complete Guest Card information form on all prospects, send thank-you notes and perform follow-up.
 Enter all data into OneSite daily (as instructed by your Property Manager)
 Correctly complete all lease applications, assist with application verification and notify prospective residents of results. Type miscellaneous resident communication as needed.
 Correctly complete all lease paperwork including related addenda and accept rents and deposits.
 Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move-outs and vacancies.
 Inventory office supplies on periodic basis. Report needs to Property Manager.
 Organize and file appropriate reports, leases and paperwork.
 Attend meetings and training as required.
 Assist Property Manager, Assistant Property Manager and Leasing Director in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
 Ensure that move-in packet is complete and appropriate keys are available at move-in.
 Check email frequently throughout the day and reply to prospective requests.
 Check messages from answering service and respond accordingly.
 Complete all paperwork related to leasing, phone logs, follow-up procedures, etc.
 Take service requests and perform appropriate number of call backs.
 Complete work orders in OneSite on a daily basis.

General
 Perform any additional duties assigned by Property Manager, Leasing Director or Assistant Property Manager.

If interested, please contact Dina Hooper at managereldridge@abbeyresidential.com or 281-493-9518.